Contact us

Office Hours

8.30am - 5.00pm business days (Mon-Fri)

Telephone

(07) 3096 6406

Email

General enquiries: integrity.commissioner@integrity.qld.gov.au

Ethics and integrity advice: integrity.commissioner@integrity.qld.gov.au

Lobbying enquiries: lobbyist@integrity.qld.gov.au

Post

PO Box 15290
CITY EAST QLD 4002

In person

Level 13
53 Albert Street
Brisbane QLD 4000

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Making a complaint about the Office of the Queensland integrity Commissioner

As an integrity agency, the Office of the Queensland Integrity Commissioner (OQIC) takes complaints about our services or our people very seriously.

A complaint can be made when:

• you are dissatisfied with the service or action of OQIC or its staff
• you are directly affected by the service or action or are making the complaint on behalf of a person directly affected, and
• some outcome is sought.

Complaints can be made via:

• Email: integrity.commissioner@integrity.qld.gov.au
• Mail: PO Box 15290, CITY EAST QLD 4002
• Telephone: (07) 3096 6406
• In person: Level 13, 53 Albert Street, Brisbane QLD 4000

In making a complaint you need to:

• provide all relevant information including a clear description of your concern or issue and the desired resolution
• cooperate in a respectful way and be aware that unreasonable conduct (PDF, 102KB) will not be tolerated
• understand that complex complaints can take time to assess, manage and resolve
• be aware some decisions cannot be overturned or changed using the OQIC complaints management framework
• inform OQIC of changes affecting the complaint, including if help is no longer required
• request an internal review within 20 days of receiving the outcome of the complaint if dissatisfied with the way the complaint was handled or if you believe the outcome to be unreasonable.

More information about how OQIC handles complaints is outlined in the OQIC Customer complaints management procedure (PDF, 287KB). Complaints about the Queensland Integrity Commissioner which involve an allegation of corrupt conduct are dealt with under the Complaints about the Integrity Commissioner Policy (PDF, 244KB).

Report a data breach

You are encouraged to contact Office of the Queensland Integrity Commissioner (OQIC) immediately if you know or suspect data held by OQIC is involved in a data breach. Phone (07) 3096 6406 or integrity.commissioner@integrity.qld.gov.au.